What Questions Does The Usage Report Answer?
How much are we using the Bionic System? Who uses Bionic the most? Who uses Bionic the least? These are some of the questions you can answer with the Usage Report.
Don’t Be Fooled by the Usage Report
While the Usage Report is a useful tool for knowing how much people are using the Bionic system, it’s not a good indicator of the value they are getting from the Bionic system.
You should only expect heavy usage from people that do heavy data entry. Conversely, you should expect light usage from people who use the system to make decisions. People making decisions probably get the most value from Bionic even though they are typically the lightest users.
For example, one of your teammates could log in for a minute to generate a flowchart then log out. In this case, she only registers for a minute on the Usage Report. You might jump to the conclusion she is not getting much value from Bionic. In reality, she just saved herself hours of manual labor because the flowchart is automatically generated. Plus, she may have just secured a big media budget and made some great decisions. That’s hard to quantify.
Finally, keep in mind that Bionic is a productivity system. Our goal is to minimize the amount of time you spend on the system. We are constantly looking for ways to automate the tasks that eat up your time. So, although we’re proud of our software and want you to love it, we’re always striving to minimize your time on Bionic.
How to Find the Usage Report
The Usage Report is located in the administrative section of Bionic. To get there:
- See your company name on the top right of your screen. It’s located between your name and the help link.
- Click your company name. This will drop down company details.
- Click the “Administration” link. This will bring you to the administration section.
- Click the “Usage” tab.
How to Read the Usage Report
List of Users
In the first column, you’ll see a list of users. By default, this will include everyone with an active login to the system plus those that don’t currently have an active login but have used the system in the last 12 weeks. Another way to say that is, you’ll see everyone that has used the system in the last 12 weeks plus anyone who hasn’t used it but has an active login.
Active vs. Inactive Users
Users with an active login are indicated with a lightning bolt to the right of their name. Conversely, Inactive users lack the lightning bolt.
Usage by Week
In the middle columns, you’ll see week by week totals of usage on the system for each user. Usage is shown in minutes. See below for a description of how minutes are calculated (it’s trickier than you think). For your convenience, usage is heatmapped to show you heavy versus light usage.
You will always see the most recent twelve full weeks on this report. Each week runs Sunday through Saturday. You will never see a partial week. So, you will see usage through midnight on the most recent Saturday. Note that usage calculations are all on US Eastern Time.
In the rightmost column, you will see the total for each user for the trailing twelve full weeks. Note that this is not all time usage. So, you won’t see your usage going back years on this report. It’s limited to only the most recent twelve weeks.
How Usage Minutes are Calculated
Calculating Usage minutes is trickier than you might expect.
One thing we’ve noticed is that people rarely log out of Bionic. They might close the tab. They leave it idle in the background. So, simply counting time between log in and log out does not work.
Instead, we look at the time you are actively doing things in the system: clicking around, making new things, downloading reports, etc. When become active, the timer starts. When you become inactive, the timer stops. So, the timer won’t be running unless you are actively using the system. So, it’s a very conservative timing sensor and may underreport significantly the time you are logged in. And it’s somewhat inexact based on assumptions.
How to Sort the Usage Report
By default, the Usage Report will be sorted by the Totals column in descending order. So, the heaviest user will be on top and the lightest on the bottom.
You can change the sort order by clicking any column header. Clicking it the first time sorts it in the default sort order for that column. Clicking it a second time reverses the order.
So, clicking “User Name” will sort the report by user name A to Z. Clicking “User Name” a second time will sort by user name Z to A.
Every column is sortable. So, you can sort by a particular week if desired.
How to Filter the Usage Report
By default, the usage report will show you everyone who has used the system in the last 12 weeks plus anyone with an active login who has not used the system.
Search by User
To quickly filter to a certain person, simply type their name in the search box.
Filter by Users
You can limit this report to specific users. For example, you might want to only see those on your team. To limit this report to only certain users, click the “All Users” filter above the report and select the users you wish to include then press the “Apply” button to see your report.
Filter by Status
You can also limit your report by status. Active users are those that can log into Bionic. Inactive Users are those with inactive accounts with Bionic (i.e. they can’t log in). To choose Active or Inactive users, click the “All Statuses” filter, select your status, then click the Apply button to see your report.
How to Download the Usage Report to Excel
You can also download your Usage Report. Simply click the Download Excel button.