From the Users tab Administrators will also be able to add new users, deactivate current users and reactivate inactive users.
Adding Users
If your organization has any new team members or additional team members that need access to Bionic you can add them.
To add a new user press Add User button atop the user list
NOTE: If your org has filled all available licenses, each user requires their own license, you will have to confirm whether or not to proceed. You will always be able to track licenses under the Users tab as well.
Enter the user's email address
NOTE: Email address must be the same domain as your organization. If this differs please contact our Client Success team at support@bionic-ads.com
Click Add User
Fill out contact information for user
Click Add User
The user will receive an email providing them with an activation code and a link to activate their account. Once activated they'll be able to access Bionic Planner.
Re-send Invitation
If the user accidentally deletes or misplaces the email containing the link to activate their account and their activation code you can resend the invite.
Select the checkbox next to the user's name
Press Re-send Invitation
Another email will be sent to the email address associated with the pending user.
Deactivate Users
If a Bionic user has left the company or no longer needs access to the platform you can deactivate them.
Select checkbox next to the user's name
Press Deactivate
NOTE: If this change requires licenses to be decreased please click the change link next to your org's number of licenses to email our Client Success team.
Once deactivated the user will no longer be able to access Bionic Planner.
Reactivate Users
If an inactive user needs access to Bionic again you can reactivate them.
Select the checkbox next to the user's name
Press Reactivate
Once reactivated the user will be able to login to Bionic using their original username and password. If they need this reset please reach out to our Client Success team at support@bionic-ads.com.
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